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Assuria will implement new platform support in a series of managed steps. 

When a vendor releases a new version or service pack for an existing operating system then Assuria will adopt the approach below.

Level 0 Support – Agent installs and runs

Assuria has installed and run the checker (agent) and applied XPUs. The result is that
Assuria knows that the checker installs and runs and that the platform can be updated, but Assuria can offer no warrant about the accuracy of the checks.

      Action: Assuria will advise customers who ask about the platform that the agent 
      has been checked but the checks have not been validated.

Level 1 Support - Check existing agent on new version / service pack.

Assuria has validated that the existing agent and checks run correctly. The result is that Assuria knows that the existing checks run and (where appropriate) correctly. No new checks are yet available for new issues introduced by this platform version.

Action: Assuria would issue a Bulletin advising that the existing agent and checks have been validated on the new version.

Level 2 Support - New checks written and tested for platform

Assuria has, where appropriate, produced new content and checks that have fully tested for this platform.

Action: Assuria would announce via a Bulletin that the agent and content and checks have been updated and validated on the new version

Level 3 Support - Ongoing platform maintenance.

One month after release the updated agent would automatically move to Level 3, that is the agent is now on ongoing platform maintenance and is a fully supported platform
 

05/08/2008

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